RENTINGLOCK RETURN POLICY

  1. The Subscriber, who is a consumer within the meaning of the Article 22(1) of the Act of 23 April 1964 – Civil Code (Journal of Laws, item 121 with further amendments) shall have a right to withdraw from a remote agreement within 30 days from the moment of the Lock receipt without giving any reason.
  2. The above right shall not apply in the following cases:
    1. provision of services after the service has been fully performed if the performance has begun with the Subscriber’s prior express consent, and with the acknowledgement that he (the Subscriber) will lose his right of withdrawal once the service has been fully performed by the Service Provider,
    2. the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the Service Provider and which may occur within the withdrawal period,
    3. the supply of non-prefabricated goods made to the Subscriber’s specifications or clearly personalized,
    4. the supply of goods which are liable to deteriorate or expire rapidly,
    5. the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed by the Subscriber after delivery,
    6. the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items,
    7. the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the Sales agreement, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the Subscriber,
    8. agreements where the Subscriber has specifically requested a visit from the Service Provider for the purpose of carrying out urgent repairs or maintenance. If, on the occasion of such visit, the Service Provider provides services in addition to those specifically requested by the Subscriber or goods other than replacement parts necessarily used in carrying out the maintenance or in making the repairs, the right of withdrawal shall apply to those additional services or goods,
    9. the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed by the Subscriber after delivery
    10. the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications,
    11. contracts concluded at a public auctions,
    12. the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance,
    13. the supply of digital content which is not supplied on a tangible medium if the performance has begun with Subscriber’s prior express consent and his acknowledgement that he hereby loses his right of withdrawal.
  3. In case of valid withdrawal referred to in point 1 of the hereby paragraph, the Subscriber shall submit the written statement by email or postal mail within statutory 30 days from the moment of parcel receipt. The sample statement is attached as an
  4. In the event that the Subscriber withdraws from the agreement, he is entitled to return the Lock and the Proof of purchase or its copy within 14 days from the date of
  5. The costs of the return shall be covered by the Subscriber.
  6. The Subscriber is liable for any diminished value of the Lock resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of
  7. The Service Provider guarantees to return the money for the returned Lock and the delivery costs immediately, not later than 14 days.
  8. The Service Provider shall carry out the reimbursement using the same means of payment as used by the Subscriber, unless the Subscriber has expressly accepted the other means of money return, which does not involve any additional costs for the
  9. In the event that the Subscriber has opted for a type of delivery other than the least expensive type of delivery offered by the Service Provider, the Service Provider is not entitled to cover the additional costs borne by the Subscriber.
  10. In the event that the Subscriber withdraws from the agreement, all the returns of the Locks sent at the Service Provider’s costs or by sent cash on delivery will not be
  11. The right referred to in points 1-10 of the hereby paragraph shall not apply to the conclusion of RENTINGLOCK service agreement. In other words, the right shall not apply if the performance has begun with the Subscriber’s prior express consent, and with the acknowledgement that he (the Subscriber) will lose his right of withdrawal once the service has been fully performed by the Service Provider.
  12. The right referred to in point 11 of the hereby paragraph is due to the specific characteristics of RENTINGLOCK services supplied by the Site i.e. the supply of digital content which is not supplied on a tangible medium, as well as the supply of services if the RENTINGLOCK service has been fully performed by the Service Provider with the Subscriber’s prior express consent.
  13. The provisions of this paragraph shall not apply to the Subscribers who are not consumers within the meaning of the Article 22(1) of the Act of 23 April 1964 – Civil Code (Journals of Laws of 2014, item 121 with further amendments) i.e. persons making the legal actions related to their profession or business activity – in this event the right to withdraw from the Sales agreement is excluded.